Check our GIS map to confirm if water or wastewater services exist at your site. The map shows public water pipes (blue lines) and wastewater pipes (red lines). Our networks are not available on Waiheke Island or in Helensville. Please note that newly built water and wastewater mains may not be shown.

You’ll need to provide:

• The legal property address that complies with Auckland Council numbering. If you already have a new legal address available, please let us know.

• Lot and DP numbers and Certificate of Title (CT) if the property has a separate title. Find your CT on Auckland Council’s website. Enter your address, then select the Property Information tab.

• The property owner’s details. 

• An onsite contact person such as your hydraulic/fire engineer, plumber or builder. 

• Your industry type. If you have an existing account, find this on your water bill under ‘Summary’.

• The Auckland Council building consent and resource consent numbers, if available. For more information, see Auckland Council. 

• Notification if development contributions for water/wastewater have been paid to Auckland Council or a previous authority so we don’t double-charge you. (Until 2010, people connecting to utility services may have paid a contribution to Auckland Council or another local body. Since then, they have paid an infrastructure growth charge to Watercare).  

• Any conditions that may affect the job. For example, power cables, trees, and roading restrictions. We may need to further assess, especially regarding traffic management and excavations/reinstatements.
• You may be required a Certificate of Acceptance before we allow the physical connection, especially for sites requiring works on the watermains.

To connect to our water network, please provide the following:

• Water meter diameter (mm) and related meter sizing calculations.

• Standard drawing applicable, refer to the Engineering Standards Framework

• Referring to the standard drawings, a site plan and/or engineering plan showing the proposed water meter and backflow device location relative to the point of supply or property frontage boundary and the new/existing watermains the water meter will connect into.

• A GIS mark-up to support the site/engineering plans, as appropriate.

• Elevations and floor plans of the new development.

• Drainage or sewage plan or site plan stamped ‘approved’ by Auckland Council showing the existing and proposed water meter location.

• Estimated daily and annual water demand (kilolitres per year). If the development is mixed use, please provide a separate calculation for residential and commercial use. This information will be used to calculate Infrastructure Growth Charges (IGCs).

• Estimated peak flow (litres/sec).

• Estimated increase in proposed annual water use (litres/day) – for changes in your existing connection.

• Schedule dwellings and floor areas for multi-dwelling residential developments.

• If there are water tanks, the type of water they will capture and what they will be used for.

• For meters 40mm or more, a breakdown of the sanitary fittings on site (e.g. number of toilets, sinks, dishwashers, hose taps).

• For firefighting connections, refer to additional requirements here: apply for a sprinkler

• For irrigation connections, refer to additional requirements here: apply for an irrigation meter

• For any changes to your existing water meter, please provide the meter serial number/ID found on your water bill. You can also provide us with a recent copy.

• If your contractor will be installing the point of supply backflow device (BFD), which is sometimes the case for large firefighting and irrigation connections, please refer to Backflows.

• We prefer a basket strainer for firefighting connections.

• If your contractor will be installing the point of supply backflow device (BFD), either with or without a low-flow bypass meter (and low-flow bypass backflow), we will need to assess and accept them as part of the review. During the review, we will send you a data capture form.
• If you require multiple meters, you can complete a supplementary meter form for each meter.
• If the development requires a bulk supply meter, there should be an enduring legal entity such as a body corporate or residential association (or similar incorporated society). We will address the utility bill to this legal entity, and the legal entity can split the bill to the property owners/residents either equally or through private check meters. We do read private water meters on behalf of the legal entity. Refer to the point of supply rules in our Code of Practice.
• If the development requires a bulk supply meter, the developer should be aware of the requirements under the new regulator Taumata Arowai for the private water supply network within the development.

To connect to our wastewater network as a new connection, please provide:

• A stamped, approved sewage plan from Auckland Council showing the existing and proposed public and private drainage or sewage.

• Estimated average daily and annual wastewater discharge, if known (litres/day and kilolitres/year).

• Wastewater connection diameter (mm).

• Your wastewater pricing plan.

• A copy of your Trade Waste Agreement (TWA), if required. See Trade Waste.

Existing connections:

To connect to private sewage already on your property, please provide a stamped, approved sewage plan from Auckland Council showing the existing wastewater connection.

If you are applying for both water and wastewater connections, please refer to both sections above for the list of information we require for each.

Please ensure you’re aware of our charges and have all the required information and documentation to avoid delays with your application.

Apply online

We prefer an online application for faster processing, but if you are having access issues, you can download an application form to complete and email it to [email protected]

We will: 

• Send you an application number, and;  

• Request more information for our technical assessment if needed.

For some applications, we may redirect you to Auckland Council for building consent or engineering approval.

If you’ve applied online, you can track the progress of your application on your dashboard, after you’ve logged in.

After the technical assessment, we’ll send you a quote for the cost of your connection. Once you accept this, we’ll invoice you. You can pay your invoice online from your dashboard.

See our charges for a full breakdown.

We’ll send you a letter of approval once we receive your full payment. Then, approximately 15 days* after your payment date, we’ll install the water meter and/or email the approved plans for a wastewater connection.

*Estimate turnaround time only.

For water connections

• Our contractors will supply and connect a water meter to the public network. Please note they will not do any private plumbing on your side of the water meter. For fire or irrigation connections, you may opt to have your fire or irrigation contractor install the testable backflow device and the appropriate strainer. If so, we will need to assess and accept the backflow device first before doing the connection.

For wastewater connections

• ​If the job is simple, we’ll send you a letter confirming you can engage a licensed drainlayer to connect the wastewater stub. The drain layer must follow the steps for connecting wastewater pipes.

• If the job is complex, we will notify you that our contractors will do the work.

• If your property requires a boundary kit* we will install this around the same time.

* A box with a red lid that houses the connection point between a private drain and the public wastewater network. When Kumeu-Huapai and Riverhead residents connect their property to our wastewater network, they must install a pressure wastewater collection unit. The boundary kit is installed between the unit and our wastewater pipe.

When the work is completed, we will send you a system-generated Certificate of Connection (CoC). You will need to submit this to Auckland Council when applying for your Building Code Compliance Certificate (CCC).

Before calling us to ask for the CoC, please make sure to check the email you nominated as the primary applicant. Please also check your spam folder.