Ā mātou mahi
What we do
We supply Auckland’s people with safe drinking water and reliable wastewater services while looking after waterways and the environment.
Safe and reliable water and wastewater services
We ensure a reliable water supply by operating an extensive network of treatment plants, reservoirs, pumps, and pipes. Our goal is to deliver clean and healthy water to you. We also collect and treat wastewater to prevent environmental pollution and protect public health.
To maintain and improve Auckland’s water infrastructure, we continuously plan and build new assets, considering challenges posed by climate change and population growth. Collaborating with you to use water efficiently is part of our long-term strategy to secure water supply for future generations.
Drinking water
How we supply clean, safe and healthy drinking water for Auckland.
Water collection, treatment and monitoring
Where Auckland’s water comes from and how it’s collected, treated and monitored.
Wastewater
About our wastewater services and how we keep Auckland’s environment healthy and clean.
Water supply and environmental stewardship
Water supply and environmental stewardship
Your water’s journeyWater travels through Auckland from sky to sea, weaving its way through our daily lives. As a precious resource, we all need to look after it. At home, that’s as easy as using it wisely and being conscious of what you pour down the sink and flush down the toilet. At Watercare, we make sure we treat it to a high standard, both before you drink it and before it returns to the environment.
Water travels through Auckland from sky to sea, weaving its way through our daily lives. As a precious resource, we all need to look after it. At home, that’s as easy as using it wisely and being conscious of what you pour down the sink and flush down the toilet. At Watercare, we make sure we treat it to a high standard, both before you drink it and before it returns to the environment.
We’re committed to great serviceIt’s our promise to deliver water and wastewater services you can trust, which means providing you with safe drinking water, treating your wastewater to protect the environment and quickly responding to issues and feedback you have.
We look after the water network until the point of supply to you. You can learn more about responsibilities at the links below.
It’s our promise to deliver water and wastewater services you can trust, which means providing you with safe drinking water, treating your wastewater to protect the environment and quickly responding to issues and feedback you have.
We look after the water network until the point of supply to you. You can learn more about responsibilities at the links below.
Water in the future As Auckland grows, so does its thirst for water. The increase in demand for our services, along with climate change, means we need to keep investing in our infrastructure. That’s why we always have dozens of projects underway across Auckland.
As Auckland grows, so does its thirst for water. The increase in demand for our services, along with climate change, means we need to keep investing in our infrastructure. That’s why we always have dozens of projects underway across Auckland.
Responsibilities and customer relationships
Responsibilities and customer relationships
Customer promise, standards and contract
Understand what you can expect from us, how to help us maintain great service standards and how our contract works.
Who is responsible?
Knowing your responsibilities for things like bill payments and potential repairs is crucial. We’re here to help you understand your obligations so you can plan next steps with confidence.
Who is responsible for pipes?
Ownership of water and wastewater pipes passes from Watercare to you at the point of supply. Here’s how to pinpoint where that is on your property.
Sustainability and community partnership
Sustainability and community partnership
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