Whakapā mai
Contact us
There are plenty of ways to get in touch with us. We’re here to help.
Explore our FAQsFaults and outages
Report a non-urgent fault
Monday to Friday: 6.30am to 10.30pm
Saturday to Sunday: 7am to 5pm
Update an existing fault
Please let us know if you have an update online.
Report an urgent fault 24/7
We’re here to help.
Accounts and payments
Chat with us online
Monday to Friday: 8am to 7pm
Write to us
Use our online form and we’ll get back to you as soon as we can.
Give us a call
Monday to Friday: 8am to 5pm
Building and developing
Enquiries about connecting your water and wastewater, working near our assets, accessing our networks and complying with our standards.
Call us about your building matter
Monday to Friday: 8am to 5pm
Call (09) 442 2222
Option 3: Works over
Option 4: Building and developing
Find a building and developing form
There are several application forms used for building and development tasks. Find the right one here.
Building and developing enquiries
Enquiries about connecting your water and wastewater, working near our assets, accessing our networks and complying with our standards.
Note: Proper pre-apps are run through Auckland Council. Some general queries might come at a cost depending on the complexity.
Email general queries to: [email protected]
General enquiries
Make a general enquiry
If you have a general enquiry, please use our online form.
General feedback and complaints
How to place feedback and more on our complaints process.
Other ways to contact us
Customer postal address
Watercare Services Ltd
Private Bag 94010
Manukau City
Auckland 2241
New Zealand
Physical address
73 Remuera Road
Newmarket
Auckland
New Zealand
Parking: 15 minutes free (2 spaces available)
Corporate postal address
Watercare Services Ltd
Private Bag 92521
Victoria St West
Auckland 1142
New Zealand
Media team
If you work as a journalist, you can contact our media team.