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Residential forms
A list of forms for our residential customers.
Commonly used forms
Commonly used forms
Accounts, billing and payment
- Account authority - request to provide tenant with account authority
- Annual wastewater charge opt-in/opt-out - apply to pay the fixed wastewater charge once a year or opt-out if you wish to stop paying the fixed wastewater charge annually.
- Apply for a leak allowance - apply for a partial credit for a water leak.
Meter support
- Meter reading enquiry - query a high bill, notify us of a meter misread or submit your own meter reading.
- Meter reclassification - apply to change your water meter classification.
- Water meter test request - if the test finds the meter is accurate to +/-3%, the charge for the test will appear on your next bill.
- Property access for meter reading - Options for resolving meter access issues.
Special support
- Notify us of a bereavement - notify us when a loved one has passed away, we’re here to help.
- Priority assistance - complete this form if you or a loved one requires additional help using our services.
Other forms
- General enquiry - for general or miscellaneous enquiries that don't fall into any of our specific categories