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Accounts
Manage your water account with ease: make payments, get your current balance, understand charges, sign up for e-billing and more.
Pay a bill
Whether you want to pay once or set up a recurring payment, you’ll find every option available.
Higher bill than usual?
Common causes for a high bill and what you can do to rule out possible causes.
Log in to MyAccount
Make payments, get your account balance, set up e-billing and much more.
Self-service tools
Register for MyAccount
Update your account details and manage your billing and payments in our self-service online portal.
Get the Watercare app
Download our app to get more info on your water use and to manage your bill.
Billing and charges
Learn all about your water bill and responsibilities as a property owner.
How to read your bill
Find out what the information on your bill means.
How charges work
Understand how you're charged for water and wastewater services.
Higher bill than usual?
Common causes for a high bill and what you can do to rule out possible causes.
Save money with e-billing
Sign up for e-billing in MyAccount to avoid postage costs.
Get account balance
Check your current account balance in MyAccount or using our app.
Get a copy of your bill
Download a copy for free through MyAccount or contact us.
Account management
Resources for changing access, tenants and buying or selling property.
Grant access to your account
If you're the property owner, here's how to grant authority to others to access your account.
Moving house
Here's what you need to know about managing your account when you buy or sell a property.
Help for tenants
Useful information for people who live in a rental property.
Managing your water
Worried about a leak or need information about how to track your water use? Here’s information to help.
Find and read your meter
How to find and read your meter to check water use or confirm a leak.
Check for leaks
The steps you can take to check whether you have a leak on your property.
Who is responsible?
Understand who’s responsible for payments, pipes, water meters, repairs and more.
Special support
Learn how we support our customers.
Loss of a loved one
Guidance on managing a water account when a loved one has passed away.
Financial hardship
See how we can help in the case of financial challenges.
Priority assistance
Solutions for those who live with sight or hearing impairment, a medical condition or disability.
Related content
Tips for saving water
Tips to save water (and reduce your water bill) around the house.
Accounts FAQs
All your questions answered - from billing and payments to accounts.
Customer promise, standards and contract
Understand what you can expect from us, how to help us maintain great service standards and how our contract works.