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Help and support

Let us point you in the right direction for some common tasks.

All our forms in one handy place.

Understand responsibilities for payments, water meters, repairs and more.

How and when ownership of pipes passes from us to you.

Answers to frequently asked questions.

Understand how our fees and charges work.

Troubleshoot the likely cause of a higher-than-usual bill.

Most homes have their own water meter. Here’s how to locate and read it.

How to detect a leak on your property and what to do.

How to report a fault and keep up with current water outages.

Purchasing or selling a house

As a residential homeowner buying or selling a property, here's what you need to know about managing your Watercare account.

Help for tenants and renters

If you rent in Auckland, get some guidance on common questions and situations.

Connect a residential property

If you’ve just built or renovated, read about getting connected to our network.

Priority assistance

If you live with sight or hearing impairment, a medical condition or disability, you might find these solutions helpful.

Financial hardship

If money's tight and water bills are a worry, see how we could help ease the burden.

Loss of a loved one

If you need guidance on managing a water account when a loved one has passed away, we’re here to help.