He kōrero mō te tiaki i tō nama wai mā ngā kaikōrero reo Hainamana
Information on managing your account for Mandarin speakers
Access our translated resources to help manage your account.
Water is safe to drink, straight from the tap
从水龙头接取的水可以直接安全饮用, 这意味着我们将始终为您提供安全的饮用水, 并对您的污水进行处理.
Residential customers
Welcome to Watercare
Useful information for new residential customers.
Our customer promise
We promise to deliver water and wastewater services you can trust.
Priority assistance
Solutions for those who live with sight or hearing impairment, a medical condition or disability.
Ways to pay your bill
Whether you want to pay once or set up a recurring payment, you’ll find every option available.
Higher bill than usual?
Common causes for a high bill and what you can do to rule out possible causes.
Which water meter serves my property?
How to find and read your meter to check water use or confirm a leak.
Your smart meter is up and running
Useful information for smart meter customers.
Help reduce wastewater overflows in your area
Find out what you should not flush down the toilet.
Tenants
Welcome to Watercare
Useful information for people who live in a rental property.
How to calculate your bill
If you’re a tenant, find out what the information on your bill means.
Help reduce wastewater overflows in your area
Find out what you should not flush down the toilet.
Business customers
Understanding your bill
Find out what the information on your bill means.
What can you do to help prevent overflows?
Do the right thing with fats, oils and grease.