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Accounts
Manage Watercare accounts with ease: make monthly payments, pay fixed charges annually, grant tenants access to accounts and sign up for e-billing.
Make changes to an account
Grant access to your account
If you're the property owner, here's how to grant authority to others to access your account.
Residential tenants moving in and out
What you need to do when tenants move house.
Business tenants moving in and out
What you need to do when there’s a change of lease.
Self-service tools
We make it easy for you to manage your property portfolio on your desktop or mobile.
Register for MyAccount
You can manage all your property portfolio accounts in one place using MyAccount.
Get the Watercare app
Gain insights into water use at your properties and pay bills on the go.
Charges, billing and payments
Find out about our water and wastewater charges and learn how to read our bills.
Our charges
Understand how we charge for water and wastewater services.
Pay a fixed annual charge
Opt in to pay monthly fixed wastewater charges in a lump sum for one year.
Higher bill than usual?
Common causes for a high bill and what you can do to rule out possible causes.
Get a copy of your bill
Log into MyAccount to get a copy of your bill.
How to read a residential bill
See how to read each part of your monthly bill, so it’s clear and easy to understand.
How to read a commercial bill
Get a visual breakdown on the different parts of your business bill.
Save money with e-billing
Did you know that both you and your tenants can receive e-bills? Sign up in MyAccount and save on postage charges.
Apply for a leak allowance
Eligibility and steps to apply for a leak allowance.
Special support
Learn how we can support our customers with challenges or special accommodations.
Financial hardship
See how we can help in the case of financial challenges.
Priority assistance
Solutions for those who live with sight or hearing impairment, a medical condition or disability.
Managing water
Worried about a leak or need information about where the responsibility for payments lies? Here’s information to help.
Find and read your meter
How to find and read your meter to check water use or confirm a leak.
Check for leaks
The steps you can take to check whether you have a leak on your property.
Who is responsible?
Understand who’s responsible for payments, pipes, water meters, repairs and more.
Learn more
Customer promise, standards and contract
Understand what you can expect from us, how to help us maintain great service standards and how our contract works.
Tip for saving water
Tips to save water (and reduce your water bill) around the house.
Account FAQs
All your questions answered - from billing and payments to accounts.