He āwhina
Help and support
Get help and answers for managing water and wastewater services at residential and commercial rental properties.
Explore FAQsWho is responsible?
Understand responsibilities for payments, water meters, repairs and more.
Who is responsible for pipes?
How and when ownership of pipes passes from us to you.
Find and read my meter
Most homes have their own water meter. Here’s how to locate and read it.
Report a fault
How to report a fault and keep up with current water outages.
How our charges work
Understand how our fees and charges work.
Customer forms
All our forms in one handy place.
Managing your rental properties
Residential tenants moving in and out
What you need to know about first and final meter readings.
Business tenants moving in and out
Here’s what property managers and landlords need to do to manage water services for commercial tenants.
Simplify your tenant’s bill
Sign up for our fixed annual wastewater charge.
Help for residential tenants
If you rent a home in Auckland, get some guidance on common questions and situations.
Help for business tenants
Information for your business tenants or lessees on their responsibilities, making payments or managing faults, leaks and plumbing issues.
Authorising a tenant
Allow a tenant to manage the account directly with us by completing the form below. Otherwise, they can simply view and pay bills through MyAccount, with your consent.
Support vulnerable tenants
Practical support for customers who need extra help.
Higher bill than usual
Learn some of the common causes for a high bill and what you can do to rule out possible causes.
How to check for leaks
Learn the steps you can take to check whether you have a leak on your property.