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Pay a fixed annual charge
Landlords can opt in to pay 12 months of fixed charges in a single lump sum.
The 2024 opt-in period has closed.
Opt in to make a lump sum payment next year.
If you’re a landlord or property owner, the Residential Tenancies Act requires you to pay the fixed wastewater charges to help maintain the public wastewater network. Fixed wastewater charges are billed monthly, but many landlords prefer to pay a lump sum for one year. You have to opt in to pay the lump sum.
The 2024 opt-in period is now closed, but you can still opt in to make a payment for July 1, 2025, to June 30, 2026.
The opt-in process
The opt-in process
Who can opt in? This payment option is for landlords with tenanted properties. However, it’s not possible to opt in if your property:
- has a shared water meter where the fixed charge is shared across multiple dwellings
- doesn't have a water meter, and you pay a monthly nominal fixed wastewater charge
- doesn't have wastewater services.
This payment option is for landlords with tenanted properties. However, it’s not possible to opt in if your property:
- has a shared water meter where the fixed charge is shared across multiple dwellings
- doesn't have a water meter, and you pay a monthly nominal fixed wastewater charge
- doesn't have wastewater services.
How to opt in Use this application form to opt in for a lump sum payment. It only takes a minute to complete, but you’ll need:
- the Watercare account number for the property
- the legal property owner’s name
- the property address.
- If you own multiple properties, you must complete a form for each property you’d like to opt in.
- Once you’ve opted in, your lump sum payment will roll over each year, so you won’t need to contact us unless you’d like to opt out or are selling your property.
Use this application form to opt in for a lump sum payment. It only takes a minute to complete, but you’ll need:
- the Watercare account number for the property
- the legal property owner’s name
- the property address.
- If you own multiple properties, you must complete a form for each property you’d like to opt in.
- Once you’ve opted in, your lump sum payment will roll over each year, so you won’t need to contact us unless you’d like to opt out or are selling your property.
What to expect once you’ve opted in You won’t receive a separate invoice for your lump-sum charge. Instead, we’ll add it to your July invoice, which will be higher than usual as it will include:
- the monthly volumetric water charge
- the monthly volumetric wastewater charge
- the final pro-rata fixed wastewater charge for the previous billing year
- the fixed wastewater charge for the upcoming year. This is your lump sum payment.
- any administration charges or account fees.
For the rest of the year (until June), the monthly bill will only include the volumetric water and wastewater charges and any administration charges or account fees.
Important: The fixed wastewater charge will appear each year on the July bill. If your tenant chooses to pay the bills by direct debit or credit, you will need to ensure you pay your share of the bill each July.
You won’t receive a separate invoice for your lump-sum charge. Instead, we’ll add it to your July invoice, which will be higher than usual as it will include:
- the monthly volumetric water charge
- the monthly volumetric wastewater charge
- the final pro-rata fixed wastewater charge for the previous billing year
- the fixed wastewater charge for the upcoming year. This is your lump sum payment.
- any administration charges or account fees.
For the rest of the year (until June), the monthly bill will only include the volumetric water and wastewater charges and any administration charges or account fees.
Important: The fixed wastewater charge will appear each year on the July bill. If your tenant chooses to pay the bills by direct debit or credit, you will need to ensure you pay your share of the bill each July.
How to opt out You can opt out at any time by completing this form. You’ll return to paying your fixed water charges monthly, and we’ll credit you with any balance from your lump sum payment.
You can opt out at any time by completing this form. You’ll return to paying your fixed water charges monthly, and we’ll credit you with any balance from your lump sum payment.
Frequently asked questions
Frequently asked questions
Can I opt in if my account is overdue? Yes, but we recommend you speak to your tenant to ensure the account is paid and up to date before we generate/produce the July bill.
Yes, but we recommend you speak to your tenant to ensure the account is paid and up to date before we generate/produce the July bill.
What happens if I sell my property during the period I have paid for? If you have a direct debit, it will continue until you turn it off in MyAccount. If your tenant has a direct debit, you need to pay the wastewater fixed charge, which will appear as a lump sum on the July bill.
If you have a direct debit, it will continue until you turn it off in MyAccount. If your tenant has a direct debit, you need to pay the wastewater fixed charge, which will appear as a lump sum on the July bill.
I have opted in and paid my upfront charge. What happens if I sell my property partway through the period? If you sell your property, as part of the settlement process your solicitor will let us know your settlement date. We will use this date to:
- calculate the pro-rata amount of the annual fixed charge
- credit that amount to the water account.
Your solicitors will then get a final invoice for your property as part our standard process. For example: If you sell your house in January (seven months after you paid the full fixed charge in July), you will receive a credit to your account for the pro-rated amount for the year remaining (five months). If your settlement date is July or August, we will automatically opt you out so that no pro-rata calculation is needed.
If you sell your property, as part of the settlement process your solicitor will let us know your settlement date. We will use this date to:
- calculate the pro-rata amount of the annual fixed charge
- credit that amount to the water account.
Your solicitors will then get a final invoice for your property as part our standard process. For example: If you sell your house in January (seven months after you paid the full fixed charge in July), you will receive a credit to your account for the pro-rated amount for the year remaining (five months). If your settlement date is July or August, we will automatically opt you out so that no pro-rata calculation is needed.
I have paid my lump sum payment. Why are you contacting me for payment when my tenant hasn’t paid their bill? The landlord is still ultimately responsible for ensuring that the water account is paid as our supply contract is with the property owner – see the customer contract. Recovery of any unpaid usage is between the landlord and the tenant and depends on the conditions of the tenancy agreement in place. See also the government site Tenancy Services: Water and wastewater charges
The landlord is still ultimately responsible for ensuring that the water account is paid as our supply contract is with the property owner – see the customer contract. Recovery of any unpaid usage is between the landlord and the tenant and depends on the conditions of the tenancy agreement in place. See also the government site Tenancy Services: Water and wastewater charges