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Accounts
Manage your Watercare business account with ease: make payments, get a copy of your bill, check your balance, sign up for e-billing and more.
Pay a bill
Whether you want to pay once or set up a recurring payment, you’ll find every option available.
Log in to MyAccount
Make payments, get your account balance, set up e-billing and much more.
Request a wastewater audit
An audit can confirm you're on the right pricing plan for your business.
Self-service tools
Register for MyAccount
Update your account details and manage your billing and payments in our self-service online portal.
Get the Watercare app
Download our app to get more info on your water use, helping you manage your bill and check for leaks.
Billing and charges
Learn how charges work for commercial properties across Auckland and answer your questions about billing and troubleshooting a high bill.
How charges work
Understand how fees and charges work for commercial properties.
How to read your bill
See how to read each part of your monthly bill, so it’s clear and easy to understand.
Sign up for e-billing
Sign up in MyAccount to save on postage and do your bit for the environment.
Get account balance
Check your current account balance or download your bill in MyAccount.
Request a refund
If one of your accounts has more than $20 in credit, you can request a refund using our simple form.
Apply for a leak allowance
Eligibility and steps to apply for a leak allowance.
Account changes
Resources for changing access, tenants and buying or selling property.
Grant access to your account
If you're the property owner, here's how to grant authority to others to access your account.
Buying or selling a property
What to know about managing your Watercare account when buying or selling a business.
Tenants moving in and out
How to manage water services when business tenants change.
Managing water
Worried about a leak or need information about how to track your business’s water use? Here’s information to help.
Find and read your meter
How to find and read your meter to check water use or confirm a leak.
Check for leaks
The steps you can take to check whether you have a leak on your property.
Who is responsible?
Understand who’s responsible for payments, pipes, water meters, repairs and more.
Special Support
Learn how we can support our customers with challenges or special accommodations.
Financial hardship
See how we can help in the case of financial challenges.
Priority assistance
Solutions for those who live with sight or hearing impairment, a medical condition or disability.