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Help and support
Whether you’re a new business customer or are managing several properties across Auckland, we are here to help.
Explore FAQsUnderstanding who is responsible
Knowing your responsibilities for things like bill payments and potential repairs is crucial. We’re here to help you understand your obligations so you can plan next steps with confidence.
Customer promise
We promise to deliver water and wastewater services you can trust. You can expect us to treat you with respect and take your feedback seriously.
Customer contract
When you become a Watercare customer, you automatically contract with us. Your contract is a legally binding document that we update annually on July 1st.
Quick access to what you need
Save water in your workplace
Learn about water efficiency and put these helpful tips to use across your organisation.
Buying or selling a property
If you’re buying or selling a business, here's what you need to know about managing your Watercare account.
Help for business tenants
As a business tenant or lessee, you may need support understanding your responsibilities, making payments or managing faults, leaks and plumbing issues.
How commercial charges work
Find out how our pricing plans work for businesses.
Infrastructure Growth Charges (IGCs)
Find out when the IGC applies and view our current charges.
Baseline demand
Baseline demand is the amount of water and wastewater services your property can use in 12 months.
Apply for a wastewater audit
A wastewater audit works out the percentage of your water that goes into our wastewater network. The aim is to ensure you are paying the right amount for wastewater services.
Backflow
A backflow prevention device protects the water supply and must be tested annually.
Special meter reading
Request a special reading if tenants are moving in/out of your property.
Meter sizes
Your water meter measures how much water you use. Learn about the different meters, make sure you’ve got the right one and find out how to manage your water bill.
Connections
If you want to move or remove one of your connections, you need to make an application to us.
Trade waste
Learn about your responsibilities to manage and monitor liquid waste from your business.
Alternate water solutions
Learn about alternative water solutions for your home or business and the new water sources we’re exploring for the future as Auckland’s water demand continues to grow.
Customer forms
All our business forms in one handy place.