Business forms
Accounts, billing and payment
- Change meter's wastewater pricing plan or industry - wastewater pricing plans and industry types.
- Apply for a leak allowance - apply for a partial credit for a water leak.
- Apply to increase demand - apply to increase the baseline demand for commercial customers.
- Change of commercial lease - bills remain in owner's name - please complete this form if you want the account to remain in your name with c/- the Tenant printed on the invoices.
- Change of commercial lease - bills to be mailed to the lessee - complete this form If you want bills to be mailed to the lessee.
- Direct debit authority - have payments debited from your bank account.
- Request a refund - if your account is in credit, you can apply for a refund.
- Wastewater audit - apply for a wastewater audit.
Meter support
- Boundary backflow device test certificate - complete this form to show that the boundary backflow device on the property specified below has been maintained and tested as required.
- Provide meter reading - provide us with your meter reading.
- Rain tank meter application - apply to change your domestic or commercial rain tank meter account to volumetric wastewater charging.
- Request a special meter reading - request a special reading if tenants are moving in/out of your property. Please note that there is a $31.05 fee that covers the reading, final invoice and account changes.
- Water meter reclassification - apply to change your water meter classification.
- Water meter test request - request a test on your water meter.
- Property access for meter reading - Options for resolving meter access issues.
Bulk water support
- Bulk water supply - apply for non-potable or tanker filling station, request a bulk water refund and view terms.
Trade waste
- Trade waste agreement application - apply for a new agreement, or to vary or renew an agreement
Other
- General enquiry - for general or miscellaneous enquiries that don't fall into any of our specific categories.