The property owner is responsible for the charges at the property, regardless of:
By law we must provide a continuous supply of water, as it is essential for survival. Unlike other utilities such as power or gas, we cannot turn off the service.
We supply the service to the property, not to individual tenants. This means that the landlord or property owner must ensure the continuous water supply is paid for.
If you are paying the usage (volumetric) part of the water bill, your landlord can give you authority to talk to us about bills and payments. For full details see Authorising tenants.
You can also ask your landlord to arrange a second copy of each bill to be sent to you.
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No names of tenants will be on the bill
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The second line of the postal address may say c/- The tenant
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The owner will have an email copy of the bill sent to them.
The name of any person who is not a legal owner will not be on the bill. This is because the contract is between Watercare and the owner.
We send a maximum of one paper bill from an account – all other copies are by email.
If the property you’re renting has a change in legal ownership, we set up a new account in the new owner’s name. The account number for the property may change. This can be confusing if you are a tenant paying the account. The property owner or landlord may not have told you that the property has been sold.
For more information, see the customer contract.