Ō āhei i roto o MyAccount
What you can do in MyAccount
Managing your Watercare account online gives you fast access to the most updated billing information and lets you set up billing and payments in a way that works for you.
Using MyAccount, you can:
- get your account balance
- pay bills or set up direct debit or recurring payments
- check your account balance
- sign up for e-billing
- view or print past bills
- apply for a leak allowance
- connect to Xero.
You can also manage multiple accounts under a single login.
How to register
- To register for MyAccount, you’ll need your latest water bill. We’ll need:
- your Watercare account number
- the date on the bill
- the balance on the bill.
Our step-by-step video below walks you through.
If you’re a tenant, you can register using the water account details for your property. An authorised tenant can access all the billing and payment features of MyAccount. If you’re unauthorised, you can still register and pay your bills online, however you’ll have limited access to other features. Your landlord can authorise you by completing an online form.
Register for Watercare’s MyAccount
Do more with our app
Our app lets you track your water use, view billing data and manage your account all from your mobile. Download it for free and use your MyAccount login details to connect your property.
FAQs
FAQs
How can I get a copy of my bill?There’s no charge to get a copy of your bill if you use MyAccount. Here are the steps:
- Log in and go to ‘Billing history’ in the top bar.
- Select the account and month you want and select ‘Show bills’.
- Select ‘Download’ beside the bill you want.
If you’re a tenant, you must be authorised by your landlord to manage the account online.
If you have trouble or would like a paper bill, contact us. Please have your account number handy – you can find this in the top right corner of your bill.
There’s no charge to get a copy of your bill if you use MyAccount. Here are the steps:
- Log in and go to ‘Billing history’ in the top bar.
- Select the account and month you want and select ‘Show bills’.
- Select ‘Download’ beside the bill you want.
If you’re a tenant, you must be authorised by your landlord to manage the account online.
If you have trouble or would like a paper bill, contact us. Please have your account number handy – you can find this in the top right corner of your bill.
How can I see my account balance?Getting your account balance is easy with MyAccount. Simply, log in and go to the 'Accounts' section.
If you're not already signed up to MyAccount, register here. Once you're set up you can access your account any time.
Getting your account balance is easy with MyAccount. Simply, log in and go to the 'Accounts' section.
If you're not already signed up to MyAccount, register here. Once you're set up you can access your account any time.