Pipes
Learn where the responsibility for fixing and maintaining water and wastewater (sewer) pipes passes from us to you: Who is responsible for pipes?
Leaks
If the leak is outside the boundary of your property, for example on the street or footpath, we will repair it as quickly as possible and restore water supplies.
To report leaks on public property:
If the leak is on your property, you must get a plumber to fix it.
If the leak is in the water meter, please contact us. We own and maintain all Watercare meters.
Leak repairs
Check for a leak
Higher bill than usual? You may have a water leak
Blocked drains
If you have a blocked drain or sewage overflow, please call us before you call a plumber: phone (09) 442 2222, press 1. We can assess whether the problem is in the public or private network.
Other problems with water or wastewater
Check the list of common faults. This explains who needs to take action.