Te whakawhitiwhiti kōrero
Consultation
If you’re in the early stages of a building or development project, here’s how to get in touch depending on the location and size of your development.
General enquiries
Enquiries about connecting your water and wastewater, working near our assets, accessing our networks and complying with our standards.
Note: Proper pre-apps are run through Auckland Council. Some general queries might come at a cost depending on the complexity.
Email general queries to: [email protected]
(09) 442 2222 Monday to Friday: 8am to 5pm
Option 3: for works over queries
Option 4: for building and development queries
Major developments
Our team works closely with Auckland’s developers on major projects, providing a range of services and one point of contact as your development takes shape.
Call (09) 442 2222 Monday to Friday: 8am to 5pm
Option 4: for building and development queries
Our work to enable growth
Find out about the work we're doing in the following areas of Auckland.
Network capacity in Auckland
Find out where there is capacity in our networks to support new housing, and where capacity is constrained.
Hibiscus Coast
We plan to invest about $500 million in wastewater infrastructure over the next decade, including a major upgrade to the Army Bay Wastewater Treatment Plant.
Warkworth
We have a $300m+ infrastructure programme underway that will replace the current Warkworth Wastewater Treatment Plant with a new state-of-the-art facility at Snells Beach.
Wellsford and Te Hana
To support growth we’re embarking on a major upgrade of the town’s wastewater treatment plant and planning a new water treatment plant.
Related pages
Helpful FAQs
Find other frequently asked building and developing questions.
GIS Maps
Our Geographic Information System (GIS) Maps are helpful tools that show water and wastewater networks within Auckland.
Engineering standards framework
All extensions or renewals to our systems must comply with our engineering standards.
Fees and charges
View the service charges for your project.
Infrastructure Growth charge
Find out when the IGC applies and view our current charges.
Trade Waste
Learn about your responsibilities to manage and monitor liquid waste from your business.