Whakamahia tā mātou taupānga
Use our app
Keeping track of your water usage can help to reduce your water bill.
Download our app to your smartphone to:
- view your water usage, bills and payments
- see how your water usage compares to our water-saving targets
- get notified if you might have a leak if your property has a smart meter
- make one-off payments on your account
- find out about water outages that may affect you
- LiveChat with our team to get help.
Getting started is easy
To get the free app, simply download it from the App Store or Google Play and log in with your MyAccount details.
Not registered with MyAccount? There are lots of reasons for residents, businesses, landlords and property managers to register.
Read our mobile app terms of use.
Customer questions
How does the app know if I have a leak? You’ll need a smart meter at your property. If it detects continuous water usage, you might have a leak. After 3, 14, and 25 days of continuous water use, the app will notify you so you can take action.
You’ll need a smart meter at your property. If it detects continuous water usage, you might have a leak. After 3, 14, and 25 days of continuous water use, the app will notify you so you can take action.
How accurate is the water usage data? The app receives smart meter data once a day between 2 a.m. and 8 a.m., covering the period from 12 a.m. to 12 p.m. If you don’t have a smart meter, the data is based on your billing period.
The app receives smart meter data once a day between 2 a.m. and 8 a.m., covering the period from 12 a.m. to 12 p.m. If you don’t have a smart meter, the data is based on your billing period.
I have a smart meter. Where is my old data? Once a smart meter is installed, you won’t see your usage graph from your old mechanical meter. However, you can still find this data on your invoices in your billing history.
Once a smart meter is installed, you won’t see your usage graph from your old mechanical meter. However, you can still find this data on your invoices in your billing history.