I'm a Landlord or property manager

He kōrero mō te tiaki i tō nama wai mā ngā kaikōrero reo Hainamana

Info on managing your account for Mandarin speakers

Access our translated resources to help manage your account.

Water is safe to drink, straight from the tap

从水龙头接取的水可以直接安全饮用, 这意味着我们将始终为您提供安全的饮用水, 并对您的污水进行处理.

Tenants

graphic with words in mandarin saying welcome to Watercare - tenants

Welcome to Watercare

Useful information for people who live in a rental property.

graphic with words in mandarin saying how to calculate your bill

How to calculate your bill

If you’re a tenant, find out what the information on your bill means.

Help reduce local wastewater overflows in your area

Help reduce wastewater overflows in your area

Find out what you should not flush down the toilet.

Residential customers

graphic with words in mandarin saying welcome to Watercare

Welcome to Watercare

Useful information for new residential customers.

graphic with words in mandarin saying our customer promise

Our customer promise

We promise to deliver water and wastewater services you can trust.

graphic with words in mandarin saying priority assistance

Priority assistance

Solutions for those who live with sight or hearing impairment, a medical condition or disability.

graphic with words in mandarin saying higher than usual bill

Higher bill than usual?

Common causes for a high bill and what you can do to rule out possible causes.

graphic with words in mandarin saying how to read your water meter

Which water meter serves my property?

How to find and read your meter to check water use or confirm a leak.

graphic with words in mandarin saying your smart meter is up and running

Your smart meter is up and running

Useful information for smart meter customers.

Help reduce local wastewater overflows in your area

Help reduce wastewater overflows in your area

Find out what you should not flush down the toilet.

Business customers

Commercial welcome pack tile for Mandarin speakers

Welcome to Watercare

Useful information for new business customers.

graphic with words in mandarin saying understanding your bill

Understanding your bill

Find out what the information on your bill means.

What can you do to help prevent overflows

What can you do to help prevent overflows?

Do the right thing with fats, oils and grease.