Apply for a refund

If you overpaid a bill and would like a refund, you can request one using the form. You’ll need the account information found on the bill.

You can also apply through MyAccount or by calling us at (09) 442 2222.

Refunds go back to the original payee and method of payment (credit card or bank account). Please allow up to 10 working days from successfully submitting your request for your funds to arrive.

If you’d like the credit to go back to a different account from where the payment was made, you’ll need to verify it was you who made the payment by mailing or emailing us: a bank deposit slip or a copy of your bank statement.

Your first refund per calendar year is free. Additional refunds may incur a fee.