Te uauatanga ā-pūtea
Financial hardship
If you or a loved one is facing difficulty and finding it hard to pay the bills, support might be available to you.
Getting support
Sometimes life can throw you a curve ball in the form of medical treatment, job loss or divorce. We understand that in tough times, you might need some help managing your water bills.
Making payment arrangements
If you have an overdue bill, we can help you set up payment instalments that are within your budget. Reach out via our online H2Bro (chatbot) service.
For more details about how we can help and how we follow up and collect payments, see section four of our Debt management code of practice.
Water Utility Consumer Assistance Trust
This organisation provides financial support to residential customers who are struggling to manage their water and wastewater costs.
Visit their website to see if you’re eligible or apply now using the PDF form.
Other support for financial hardship
Other support for financial hardship
You may be entitled to assistance. Contact them on 0800 559 009 or visit their website.
CAB is a free, impartial service offering independent information and advice to kiwis who want to understand their rights or find out what services are available in times of need.
To check whether you’re eligible, visit the Auckland Council website. There's an income threshold, based on your total household income.