All the information property managers need about water and wastewater
The landlord or property owner is responsible for all water and wastewater charges at the property, regardless of:
Any billing arrangement we may have with the landlord/owner
Provisions in the Residential Tenancies Act 1986 dealing with liability for water and wastewater charges between landlords and tenants
For more information, see the customer contract.
Providing authorisation means that the landlord or property manager allows a tenant to deal directly with us about the water account.
If you are a tenant and your landlord or property manager has not given you authority, we cannot discuss the account with you.
Receive the water bill
Ask us about bills, charges and payments
Action single authorities or make multiple changes through our online form. Click here.
Book a special meter reading for a one-off invoice. Click here.
Sign up for our fixed annual wastewater charge. Click here to find out more.
Click here to find out how to read your water meter.
Click here for steps on how to carry out a leak test.
Practical support for customers who may require additional help when using our services. Click here for more.
Click here to log a water, wastewater (sewage) or odour issue in your neighbourhood so our team can investigate.
Click here to find out what products belong in the rubbish bin.