Kōrero mō ngā kaiwhakarato me ngā kaikirimana
Information for suppliers and contractors
Supply chain, procurement, purchasing and payment information for suppliers, contractors and consultants.
We value the work our suppliers play in helping us to deliver safe and efficient water and wastewater services to our communities.
We’re committed to maintaining a responsible, inclusive, fair, safe and sustainable procurement process that delivers value for Auckland’s people.
This page gives you essential information and resources so you can work with us.
Procurement principles
Procurement principles
Five key principles underpin our procurement processes and guide our decisions.
Learn more about our procurement.
Our charter outlines how we procure goods and services to achieve public value.
Our supplier code of conduct outlines the expectations we have of our suppliers and any subcontractors.
This framework shows how our procurement fits into the wider organisational strategy.
Learn how we use procurement for better community economic, environmental, social and cultural outcomes.
Get in touch
If you have questions about our supply chain and procurement processes, please email: [email protected].
Info for new and existing suppliers
Info for new and existing suppliers
Supplier onboardingTo become a Watercare supplier, you’ll need to complete the supplier information form provided by your Watercare contact.
It includes all the information we need to add you to our systems.
With all the necessary information and proof of your bank account, we’ll get you set up as quickly as possible.
To become a Watercare supplier, you’ll need to complete the supplier information form provided by your Watercare contact.
It includes all the information we need to add you to our systems.
With all the necessary information and proof of your bank account, we’ll get you set up as quickly as possible.
Who we work with These lists are to inform the wider supplier market about who we do business with.
For smaller businesses, we hope the lists will indicate possible sub-contractor opportunities.
These lists are to inform the wider supplier market about who we do business with.
For smaller businesses, we hope the lists will indicate possible sub-contractor opportunities.
Recent contracts Our recent contract report lists all the contracts that we have awarded in the last six months.
Our recent contract report lists all the contracts that we have awarded in the last six months.
Supplier spend The following monthly report lists the total spend per supplier (across all contracts and purchase orders) for the previous 12 months (where the total is greater than $1m).
Detailed information about contracts and supplier spend may be commercially confidential. Although every care is taken to ensure that information provided is accurate, we accept no responsibility for any errors or omissions.
The following monthly report lists the total spend per supplier (across all contracts and purchase orders) for the previous 12 months (where the total is greater than $1m).
Detailed information about contracts and supplier spend may be commercially confidential. Although every care is taken to ensure that information provided is accurate, we accept no responsibility for any errors or omissions.
Health and safety pre-qualification
Watercare utilses the Tōtika pre-qualification system we prefer all supplies undertaking construction works, maintenance and engineering services to be Tōtika qualified.
e-Tenders
We use e-tendering to simplify and speed up the tendering process. We publish our tenders on a portal hosted by Tenderlink. Registration is free.
As a registered supplier you can:
- Receive emails about our new public tenders
- Download tender documents
- Take part in forums to seek clarification of questions
- Upload responses to our tenders
Note: We generally do not provide hard-copy tender documents or accept hard-copy responses to tenders.
Unsolicited proposals
From time to time, suppliers may wish to approach us with a proposal to meet a perceived need, without being asked to do so. This is considered an unsolicited proposal.
We encourage suppliers to put forward good ideas, and we will treat these in a way that is transparent and fair to everyone.
We consider ideas that are:
- Unique
- Innovative
- Aligned with our plans, objectives and strategic priorities
- Detailed enough for us to assess their merit.
To submit a proposal, ask a question or learn more about our supply chain processes, please email [email protected]
Probity
Do you have a probity concern? Let us know.
We consider probity of utmost importance.
When conducting supply chain activities and at all stages throughout the procurement process, it is everyone's responsibility to ensure probity is upheld.
Any supplier who has a probity concern may contact our head of internal audit by emailing [email protected]
Alternatively, suppliers are welcome to use our confidential whistleblower service which is administered by PWC.
Click here to access the whistleblowing portal.
Alternatively phone or email PWC at 0800 177 792 and [email protected]
Info on purchase/contract orders, invoices and payments
Info on purchase/contract orders, invoices and payments
Purchase/contract orders - All goods/services/works provided to us must be supported by a valid purchase/contract order. Once we have approved a purchase/contract order, we will send you the correct purchase/contract order number and line number. You must include this in your invoice.
- Valid purchase/contract order numbers are 9 digits long and start with a ‘4’.
- If you have not received your number, please contact the person you have been working with at Watercare. If your details are incorrect on the purchase/contract order or you wish to change your bank account details, please email [email protected].
Standard terms of purchase
Our purchase order standard terms and conditions contain the default terms and conditions that apply to all purchase orders created by us, unless otherwise agreed in a contract or within the purchase order.
- All goods/services/works provided to us must be supported by a valid purchase/contract order. Once we have approved a purchase/contract order, we will send you the correct purchase/contract order number and line number. You must include this in your invoice.
- Valid purchase/contract order numbers are 9 digits long and start with a ‘4’.
- If you have not received your number, please contact the person you have been working with at Watercare. If your details are incorrect on the purchase/contract order or you wish to change your bank account details, please email [email protected].
Standard terms of purchase
Our purchase order standard terms and conditions contain the default terms and conditions that apply to all purchase orders created by us, unless otherwise agreed in a contract or within the purchase order.
Invoices Please send your invoices punctually. We need to receive invoices for the previous month by 5th of the following month, to allow time for processing.
Note: Invoices should be dated for the month that the goods/services/works were supplied. For example, an invoice for services carried out in the month of January should be dated 31 January at the latest.
Here’s how you can avoid delays:
- You must include an approved purchase/contract order number and line number on your invoice (we cannot pay invoices and may return invoices without this number)
- You can send your Watercare contact a copy of the invoice (mark it clearly with the word ‘copy’).
Your invoice should also contain:
- The words ‘Tax Invoice’ in a prominent place
- Your name and GST number
- The date of issue
Our name and address: Watercare Services Limited, Private Bag 92521
Victoria Street West, Auckland 1142
- A description of your goods/services/works
- The quantity or volume of your goods/services/works
How to send your invoice
- Please email your invoice to [email protected]
- If requested, please send a copy invoice to your Watercare contact.
- If you are unsure whether we have received your invoice, please contact us at [email protected]
Please send your invoices punctually. We need to receive invoices for the previous month by 5th of the following month, to allow time for processing.
Note: Invoices should be dated for the month that the goods/services/works were supplied. For example, an invoice for services carried out in the month of January should be dated 31 January at the latest.
Here’s how you can avoid delays:
- You must include an approved purchase/contract order number and line number on your invoice (we cannot pay invoices and may return invoices without this number)
- You can send your Watercare contact a copy of the invoice (mark it clearly with the word ‘copy’).
Your invoice should also contain:
- The words ‘Tax Invoice’ in a prominent place
- Your name and GST number
- The date of issue
Our name and address: Watercare Services Limited, Private Bag 92521
Victoria Street West, Auckland 1142
- A description of your goods/services/works
- The quantity or volume of your goods/services/works
How to send your invoice
- Please email your invoice to [email protected]
- If requested, please send a copy invoice to your Watercare contact.
- If you are unsure whether we have received your invoice, please contact us at [email protected]
Payment We will make payment via an electronic bank transfer into your nominated bank account.
We pay invoices on the 20th of the month following the date of the invoice unless we set other terms on your purchase/contract order.
For example, for monthly services provided in January:
- An invoice dated 31 January and received by 5 February will be paid on 20 February
- An invoice dated 1 February and received by 5 February will be paid on 20 March
Note: When the 20th of the month does not fall on a normal business day, payment will be made on the last business day prior to the 20th.
We will make payment via an electronic bank transfer into your nominated bank account.
We pay invoices on the 20th of the month following the date of the invoice unless we set other terms on your purchase/contract order.
For example, for monthly services provided in January:
- An invoice dated 31 January and received by 5 February will be paid on 20 February
- An invoice dated 1 February and received by 5 February will be paid on 20 March
Note: When the 20th of the month does not fall on a normal business day, payment will be made on the last business day prior to the 20th.
Credit notes Please send credit notes to [email protected] and clearly state ‘credit note’ in the subject line.
If requested, please send a copy credit note to your Watercare contact.
If you are unsure whether we have received your credit note, please contact us at [email protected].
Please send credit notes to [email protected] and clearly state ‘credit note’ in the subject line.
If requested, please send a copy credit note to your Watercare contact.
If you are unsure whether we have received your credit note, please contact us at [email protected].
Statements Statements, if you issue them, should also be sent to [email protected] and have ‘statement’ written in the subject line.
Statements, if you issue them, should also be sent to [email protected] and have ‘statement’ written in the subject line.
Related content
Related content
Information on health and safety, worker wellbeing and how to meet your obligations as a contractor.
Learn about our organisation and how we supply Auckland with safe drinking water and reliable wastewater services.
See how we’re supporting communities and caring for our waterways and environment.