To avoid delays, please ensure you have everything you need before you apply.

We recommend you seek advice from a drainlayer, architect, engineer or other qualified person before sending your application.

Note: Auckland Council may consult us if you are applying for building consent (see the council website).

Need help? Phone us on (09) 442 2222, press 4. Or email [email protected]

Please have this ready when you apply.

• Property address: The legal address that complies with Auckland Council numbering.

• Lot and DP numbers, and Certificate of Title (CT), if property has a separate title. Find your CT on Auckland Council’s website. Enter your address, then select the Property Information tab.

• Property owner’s details.

• Onsite contact person, e.g. plumber or builder.

• Watercare account number: See top right of your water bill.

• Water meter serial number See p2 of your water bill: Details/Consumption.
• Auckland Council building consent and resource consent numbers, if available. For information, see Auckland Council.

Business customers

You also need to provide your industry type. This is on your bill, under Summary.

For this service we require the following information:

• Description of current meter location.

• Distance the meter will be moved.

• Plan showing existing and proposed meter locations and backflow prevention devices.

If you want to disconnect a water meter, the connection point must be capped and sealed. As set out in the customer contract, you must not disconnect from our networks without our permission (clause 4.2.2).

For this service we require the following information:

• Plan showing the meter to disconnect, and any other meters to remain.

• If you want to reconnect in the future, you will need to apply for and pay for a new connection, which may include infrastructure growth charges.

This applies when a development puts a greater demand on our networks.

Residential property: You will be increasing the number of residential units.

Business property: You may be changing the industry type or building use, increasing the area of a building, or increasing the number of users.

For this request we require the following information:

• Plan showing location of meter.

• The number of extra residential units, minor household units or sleepouts.

• Whether development contributions* for water or wastewater for the property have been paid to Auckland Council or the previous local authority.

• Whether the floor area of the dwelling/residential unit is less than 65 sqm.**

* Until 2010, customers connecting to utility services may have paid a contribution to Auckland Council or other local body. Since then, customers have paid an infrastructure growth charge to Watercare. To ensure we don't double-charge our customers, it is helpful to know if you have already paid the council.

** If an apartment/unit is less than 65 sqm the infrastructure growth charge (IGC) is reduced to two-thirds of the general rate.

Business customers please also provide:

• Your wastewater pricing plan.

• Estimated average daily wastewater discharge volume, if known (litres/day).

• Estimated increase in average daily water use (litres/day).

• Estimated peak flow (litres/sec).

• A document showing all calculations.

To install a bigger meter, we require the following information:

• Site or drainage plan showing the meter to be increased in size.

• Whether development contributions* for water or wastewater for the property have been paid to Auckland Council or the previous local authority.

* Until 2010, customers connecting to utility services may have paid a contribution to Auckland Council or other local body. Since then, customers have paid an infrastructure growth charge to Watercare. To ensure we don't double-charge our customers, it is helpful to know if you have already paid the council.

Business customers please also provide:

• New water meter diameter (mm).

• Estimated daily water demand (litres).

• Estimated peak flow (litres/sec).

• Estimated increase in average daily water use (litres/day).

• A document showing all calculations.

For this service we install a new water meter.

We will then cancel any shared meter charges for the property connected to the new meter.

We require the following information:

• A description of the current meter location.

• Drainage plan or site plan stamped ‘approved’ by Auckland Council showing existing and proposed public and private drains, meter locations and backflow prevention devices.

• If applicable, the estimated increase in average daily water use (litres/day).

• Whether development contributions* for water or wastewater for the property have been paid to Auckland Council or the previous local authority.

* Until 2010, customers connecting to utility services may have paid a contribution to Auckland Council or other local body. Since then, customers have paid an infrastructure growth charge to Watercare. To ensure we don't double-charge our customers, it is helpful to know if you have already paid the council.

For this service we require:

• Drainage plan or site plan stamped ‘approved’ by Auckland Council showing all existing connections and the proposed connection location.

When you disconnect a wastewater stub, the connection point must be capped and sealed.

For this service we require the following information:

• Wastewater connection diameter (mm).

• Drainage plan or site plan showing the location of the wastewater connection to disconnect, and of any that are to remain.

Business customers please also provide:

• Estimated average daily wastewater discharge, if known (litres/day)

• Your wastewater pricing plan.

If you want to reconnect in the future, you will need to apply for and pay for a new connection, which may include infrastructure growth charges.

We recommend you apply at least six weeks ahead of the required work for domestic connections, or 10 weeks for commercial connections.

You can apply online:

Apply now

Dashboard

What happens next?

When we receive your application, we will check that we have all the information we need. We will either send you an application number (if your application is complete) or request more information before we can start our technical assessment.

During the technical assessment, we will review the information and plans you have submitted and work out the logistics of changing your connection. We will also calculate the full cost of the work required, based on:

• how long it takes to carry out the technical assessment

• the scale and complexity of the work required and whether or not any associated charges, such as traffic management, will apply

• ​whether or not infrastructure growth charges will apply.

Residential connections

After the technical assessment, we will send you an invoice.

For more information on the costs, see our residential water, wastewater and other charges.

Business connections

After the technical assessment, we will send you a quote based on your requirements. Once you accept this quote, we will invoice you for all charges.

For more information on the costs, see our business water, wastewater and other charges.

Before we book the work to change your connection, you must pay your invoice in full.

Changes to your water connection

Our contractors will do the work. Please note they will not carry out any private plumbing on your side of the point of supply.

Changes to your wastewater connection

Before work can begin, we will review and approve your plans.

Relocating or disconnecting a wastewater connection

You will need to engage an approved contractor to do this work. Please be aware that you may need to complete a compliance statement (CS3) after the job is done. Learn more: Connecting wastewater pipes